隐私政策 / Privacy Policy
Well Auto Collision Center, Inc.（下称“本店”）· 441 W Valley Blvd, Alhambra, CA 91803 · 电话 626-701-8999 / 626-701-8989。Well Auto Collision Center, Inc. ("the shop"), 441 W Valley Blvd, Alhambra, CA 91803, tel 626-701-8999 / 626-701-8989.
1. 本店收集哪些信息 / Information collected
您使用本网站或到店修车时，本店可能收集：您的姓名与手机号码；车辆信息（年份、品牌、型号、车牌或 VIN 照片，如您提供）；预约与工单信息；您上传的车辆损伤照片与视频；以及您是否同意接收短信的记录。
When you use this website or have your car repaired at the shop, the shop may collect: your name and mobile number; vehicle information (year, make, model, plate or VIN photo if you provide it); appointment and work order information; damage photos and videos you upload; and a record of whether you consented to receive SMS messages.
2. 信息用来做什么 / How information is used
上述信息仅用于：处理您的预约与修车工单；向您发送预约确认、修车进度、提车与付款通知（短信与电话）；登录验证；以及本店的正常经营管理。本店不发营销短信。
This information is used only to: process your appointment and work order; send you appointment confirmations, repair progress, pickup and payment notices (by SMS and phone); verify your sign-in; and run the shop. The shop sends no marketing SMS messages.
3. 短信与服务商 / SMS and service providers
短信由 Twilio 发送：为把短信发到您的手机，本店须把您的手机号码与短信内容提供给 Twilio。除发送短信所必需外，本店不把您的信息提供给 Twilio 作其他用途。
SMS messages are sent via Twilio: to deliver a message to your phone, the shop must provide Twilio with your mobile number and the message content. Beyond what is needed to send the message, the shop does not provide your information to Twilio for other purposes.
4. 共享 / Sharing
本店不出售您的个人信息，也不会把您的信息提供给第三方用于营销。除上述 Twilio 短信发送、法律要求或为完成您的修车服务所必需外，本店不向第三方披露您的信息。
The shop does not sell your personal information and does not provide it to third parties for marketing. Except for Twilio SMS delivery described above, legal requirements, or what is needed to complete your repair, the shop does not disclose your information to third parties.
5. 保存与安全 / Retention and security
预约、工单与短信同意记录保存在本店系统内，仅本店工作人员可按岗位权限访问。修车记录按本店经营需要保存；短信同意记录与工单一起保存，以便核对您是否同意接收短信。
Appointment, work order and SMS consent records are kept in the shop's system, accessible only to shop staff under role-based access. Repair records are kept as needed to run the shop; SMS consent records are kept with the work order so consent can be verified.
6. 您的选择 / Your choices
短信：回复 STOP 可退订短信通知，回复 HELP 可求助；退订后本店不再向该号码发短信。改号、改信息或要求删除信息：请致电 626-701-8999 或到店提出；已完成的修车记录为经营凭证，可能无法完全删除，但本店会按法律要求处理您的请求。
SMS: reply STOP to opt out of SMS notifications, reply HELP for help; after opting out, the shop will stop sending SMS to that number. To change your number, update your information, or request deletion, call 626-701-8999 or visit the shop; completed repair records are business records and may not be fully deletable, but the shop will handle your request as required by law.
7. Cookie 与本地存储 / Cookies and local storage
本网站仅在您的设备本地保存语言偏好等必要设置，不用于跨站追踪或广告。
This website stores only necessary settings locally on your device, such as your language preference; it is not used for cross-site tracking or advertising.
8. 政策变更与联系 / Changes and contact
本店可适时更新本政策，更新后公布于本页即生效。如有疑问，请致电 626-701-8999 或到店咨询。
The shop may update this policy from time to time; updates take effect when posted on this page. Questions? Call 626-701-8999 or visit the shop.
最后更新：2026-11-02 · Last updated: 2026-11-02